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At Fix Appliance Services, we understand that sometimes circumstances may arise, and you may need to cancel or reschedule your appliance repair appointment. We value your time and our technicians’ schedules, and to ensure a smooth process, we have established the following Cancellation Policy:
1. Cancellation Notice: If you need to cancel or reschedule your appointment, we kindly request that you provide us with at least 24 hours’ notice before the scheduled appointment time. This allows us to adjust our schedule and accommodate other clients efficiently.
2. Contacting Us: To cancel or reschedule your appointment, please get in touch with our customer service team at [Phone Number]. Our representatives will be happy to assist you and find a suitable alternative appointment time.
3. No-Show Policy: In case of a no-show, where no cancellation notice is provided, we reserve the right to charge a nominal fee to compensate for the technician’s time and travel expenses.
4. Rescheduling Policy: If you wish to reschedule your appointment, we will do our best to accommodate your request. However, please note that rescheduling is subject to the availability of our technicians’ schedules.
5. Exceptions: We understand that emergencies can occur, and we are willing to make exceptions in such cases. If you have a genuine emergency that prevents you from attending the scheduled appointment, please let us know as soon as possible, and we will work with you to find a suitable solution.
6. Refund Policy: For cancellations made within the specified notice period (at least 24 hours before the scheduled appointment), we will process a full refund of any deposit or prepayment you made. Refunds may take up to 5 business days to reflect in your account.
7. How to Contact Us: If you need to cancel, reschedule, or have any questions regarding our Cancellation Policy, please reach out to our customer service team at 3013644666 or send an email to info@fix-appliance-services.com . We are here to assist you and ensure a positive experience with Fix Appliance Services.
At Fix Appliance Services, we value our customers’ trust and strive to provide reliable and professional appliance repair services. Thank you for your understanding and cooperation in adhering to our Cancellation Policy. We look forward to serving you and meeting all your appliance repair needs promptly and efficiently.