Emergency Response Plan for K3 and Sundae Machines
K3 and sundae machines are important to daily service, but when a fault occurs, staff must know how to respond quickly and safely.
The key rule is:
Stop. Isolate. Report. Do not restart until authorised.
When to Stop Using the Machine
Staff should stop using the machine immediately if they notice:
- Smoke or burning smell
- Sparks or electrical faults
- Water or product leaks
- Unusual noise or vibration
- Overheating
- Error codes that cannot be cleared safely
- Damaged plug, cable, switch, or panels
- Product temperature or hygiene concerns
Safe Isolation Procedure
If it is safe to do so, staff should:
- Stop using the machine immediately.
- Switch the machine off using the control panel.
- Turn off the local isolator or unplug the machine.
- Turn off water or supply valves if there is a leak.
- Place a “Do Not Use – Equipment Isolated” sign on the machine.
- Keep staff and customers away from the area.
Staff must not touch plugs, switches, or cables if there is water nearby or any risk of electric shock.
Who Staff Should Contact
Staff should report the issue to the:
- Duty Manager
- Site Manager
- Health and Safety Lead
- Food Safety Lead, if product may be affected
- Approved Service Engineer
- Equipment Supplier or Manufacturer Support
Emergency services should be contacted immediately if there is fire, smoke, serious injury, electric shock, or a suspected hazardous leak.
Information to Report
When reporting a fault, staff should provide:
- Machine type: K3 or sundae machine
- Machine location
- Time the issue started
- What happened
- Any error codes shown
- Whether the machine has been isolated
- Whether any product may be affected
- Whether anyone was injured
What Staff Must Not Do
Staff must not:
- Keep using a faulty machine
- Remove panels or guards
- Attempt internal repairs
- Reset the machine repeatedly
- Serve product if hygiene or temperature is in doubt
- Restart the machine without approval
Returning the Machine to Service
The machine should only be used again once it has been checked and confirmed safe by a manager, approved engineer, supplier, or authorised person.
Before restart, confirm that:
- The fault has been investigated
- Repairs have been completed if needed
- The machine has been cleaned and sanitised if required
- Any unsafe product has been disposed of
- Staff have been informed that the machine is safe to use
FAQ‘s
What should staff do first if the machine develops a fault?
Stop using it immediately, keep people away, and inform the duty manager.
Can staff repair the machine themselves?
No. Staff should not carry out internal repairs unless trained and authorised.
When should the machine be isolated?
It should be isolated if there is any sign of electrical fault, leak, smoke, overheating, unusual noise, or product safety concern.
Can product still be served after a fault?
No, not if there is any concern about hygiene, temperature, or contamination.
Final Reminder
Every site should display the emergency contact list near the machine and train staff on how to isolate equipment safely.
